Cedric Easton

1. Community
2. Zendesk Suite Q&A

Hi all, Today we noticed an issue that when attaching a file to a public ticket comment, the file is not attached to the sent E-Mail. It is displayed in the ticket itself though. When attaching fil...

• Cedric Easton
• Edited January 25, 2022 07:48
• 8 followers
• 9 comments
• 2 votes

1. Community
2. Zendesk Suite Q&A

Hello all, Our colleagues in the hotline are reporting strange issues with accepting calls since a few days: Sometimes it is not possible to click the accept call button on the incoming call widget...

• Cedric Easton
• Created December 22, 2021 10:45
• 10 followers
• 13 comments
• 1 vote

1. Community
2. Zendesk Suite Q&A

Hi all, We have noticed the problem that if you copy text from a ticket comment into a side-conversation, any text that is listed in a bulletpoint in the ticket comment does not get copied into the...

• Cedric Easton
• Created December 10, 2021 14:47
• 3 followers
• 6 comments
• 1 vote

1. Community
2. Feedback - Voice (Talk)

 Incoming call pop-up always on top Feature Request Summary:  Zendesk Talk could benefit from the pop-up for incoming calls being displayed always on top, even over other program windows. Descr...

• Cedric Easton
• Created October 11, 2021 07:02
• 6 followers
• 2 comments
• 4 votes

1. Community
2. Feedback - Voice (Talk)

Prompt to last online Talk agent:  Show prompt to last online Talk agent before signing out Feature Request Summary:  Zendesk Talk could benefit from a prompt/popup that before changing status, w...

• Cedric Easton
• Created October 05, 2021 14:30
• 5 followers
• 2 comments
• 2 votes

1. Community
2. Feedback - Reporting and analytics (Explore)

Hello all, we would like to run an evaluation on the hotline activity. It's already possible to show the number of accepted/completed calls vs abandoned etc.It would be highly interesting to compar...

• Cedric Easton
• Created October 05, 2021 14:21
• 5 followers
• 2 comments
• 2 votes