Bill Habegger
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Total activity32
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Last activity
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Activity overview
Latest activity by Bill Habegger-
Bill Habegger commented,
Tetiana, I have shared some examples with the support team that I work with. If there is another way you want me to share examples, please let me know.
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Bill Habegger commented,
While this soultion has greatly reduced the number of False Negatives, we are still seeing some. I would be happy to provide samples to the Zendesk team if it would help eliminate these altogether.
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Bill Habegger commented,
While this feature has greatly reduced the number of False Negatives, we are still seeing some. I would be happy to provide samples to the Zendesk team if it would help eliminate these altogether.
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Bill Habegger commented,
Scott Allison I want to thank you for taking the time to dive into this and offer further suggestions. My earlier frustration was based on limited to no action from Zendesk. Thank you for your se...
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Bill Habegger commented,
I almost hate to say this, but I have seen a dramatic drop in False Negatives. I had over 50 in March and only have 3 so far in April. Has anyone else experienced a change? I am trying to decide...
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Bill Habegger commented,
Steven Major You need replace {{satisfaction.rating_section}} with {{satisfaction.rating_url}}. Basically what that does is sends your users directly to the survey page and does not offer them the...
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Bill Habegger commented,
I am also going through tickets manually to record the "true" ratings. One thing that has helped me is to send myself an email with every ticket that is rated "Bad" without comments. I include in...
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Bill Habegger commented,
For those experiencing this issue, is your CSAT survey email coming from support@mydomain.zendesk.com or do you have Zendesk setup to send directly using an email address from your domain such as s...
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Bill Habegger commented,
As suggested in the article, I have looked at third-party vendors for our CSAT. Some seem very promising and offer additional value beyond the ZenDesk CSAT, however, I have to pay for that value. ...
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Bill Habegger commented,
I am pretty much abandoning the use of the ZenDesk CSAT. This is unfortunate because it was one of the reasons we purchased ZenDesk. I am actually looking into other third-party apps to do CSAT s...