Daniel Seawright

1. Community
2. Feedback - Voice (Talk)
3. Call back options after hours

I agree! This would be a good option to have. At minimum it would be nice to have After Hours roll in to a separate IVR. Currently the only options are to be directed straight to voicemail or rollo...

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• Daniel Seawright
• Created August 17, 2022 12:43
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Limit agents ability to listen to recordings

I am looking for updates on this as well. We are needing to limit access to voice recordings. I also see a trend in the unresponsiveness from Zendesk when requesting things like this.  

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• Daniel Seawright
• Created August 17, 2022 12:34
• 4 votes