Daniel Seawright

1. Agent guide
2. Customer management and profiles
3. Adding end users

Many of my agents have requested the ability to add the phone number in at the time the new End User is created. Currently, you have to enter the name then the email address but you do not get the ...

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• Daniel Seawright
• Created October 02, 2023 18:50
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Call back options after hours

I agree! This would be a good option to have. At minimum it would be nice to have After Hours roll in to a separate IVR. Currently the only options are to be directed straight to voicemail or rollo...

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• Daniel Seawright
• Created August 17, 2022 12:43
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Limit agents ability to listen to recordings

I am looking for updates on this as well. We are needing to limit access to voice recordings. I also see a trend in the unresponsiveness from Zendesk when requesting things like this.  

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• Daniel Seawright
• Created August 17, 2022 12:34
• 4 votes