Greg Clapp
eGovernment systems analyst at the City of Portland, Oregon.
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Total activity32
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Last activity
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Member since
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Following0 users
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Votes7
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Subscriptions13
Activity overview
Latest activity by Greg Clapp-
Greg Clapp commented,
We're a large organization, and our internal stakeholders are clamoring this feature, so that's about a dozen more votes in favor. Seems absurd that it's not there.
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Greg Clapp commented,
This seems like a no-brainer feature that any CSM product should have. Add it to the list of disappointments and missing features that likely would have steered my large organization to a different...
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Greg Clapp commented,
When an end user replies by email to a notification from a ticket that is now closed, a follow-up ticket is created, the CC list is copied to the new ticket, and a notification is sent to the CC re...
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Greg Clapp commented,
Add my large organization to the chorus of voices who really need to be able to edit closed tickets, even if it's just bulk edits to large sets of tickets and it's not super performant. We've learn...
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Greg Clapp commented,
My organization is facing the same problem. We have multiple support addresses, some of which are for city council members. There's no way we can train community members to only send requests to on...
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Greg Clapp commented,
Upvoting this. I'm currently trying to determine whether my organization can even use webhooks, given that there's no way to be alerted of endpoint failures except for someone to check the activity...
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Greg Clapp commented,
The OP is talking about maintenance on the webhook's endpoint, so this reply about Zendesk maintenance windows isn't helpful unless Zendesk API is the endpoint. I'm also curious to know how to webh...
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Greg Clapp commented,
These instructions seem flawed. It does't seem like the CC template should use the latest comment token. It needs to include the full comment thread, and especially the first comment/description. H...
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Greg Clapp commented,
Another +1 on this feature. Our support team is going to be pushing back hard with our account rep on switching over to the new Agent Workspace until we get the ability to configure the comments so...
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Greg Clapp created a post,
Possible to rate limit API calls per API token?
I have a process that is maxing out our API rate limit, which causes other requests made by other processes to fail. Each of those processes uses a separate API token. Is there any way to set a lim...