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John Ritterbush

Joined Jun 29, 2022

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Last activity Oct 10, 2024

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Latest activity by John Ritterbush

John Ritterbush commented,

Community comment Developer - Zendesk APIs

Has anyone found any solutions to this problem? I am running into a similar issue. I am using a custom launcher as well which means the click to open chat may happen at the same time as the JWT/loginUser step. If I call open and loginUser too close together with the custom launcher, the chat opens and immediately closes so they can't get in. If I had a way to at least check if they are already authenticated to the Zendesk messenger, I can skip the loginUser and just open the chat at least. I don't think I can even do that though.

 

I'm also curious is there a Zendesk log of when these login attempts fail? I want to be able to log errors when they happen, but even if we can audit a log for an id or some information to pinpoint which users had problems accessing chat we can at least fix them in our database.

View comment · Posted Oct 10, 2024 · John Ritterbush

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John Ritterbush commented,

CommentWeb Widget (Classic) documentation

Is there any way to change the title on the contactOptions view? I do not see anything documented and only see screenshots with "Help" as the text.

 

 

 

View comment · Posted Jul 01, 2022 · John Ritterbush

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John Ritterbush commented,

CommentWeb Widget (Classic) documentation

Is there a way to control which view to open in the widget? Basically we would like for a way to use external links in our app to open different views directly. So a "Live Chat" button that opens directly to the Widget's chat view and a "Contact Us" that opens to the Contact Options view. 

I found some hacky solutions using the `suppress` option but it feels messy. It would be great if the `zE('webWidget', 'show')` call took a 3rd param that included the view to show. There is already a get display, maybe even a set display option that could be called prior to show?

Any other tips on direct linking to a display in the Zendesk Widget using the API would be helpful. Thanks.

View comment · Posted Jun 29, 2022 · John Ritterbush

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John Ritterbush commented,

CommentWeb Widget (Classic) documentation

Jimmy you might try setting the helpCenter suppress option:

helpCenter: {suppress: true}

With contactOptions set and that suppress on, I was able to get the widget to open with the ticket and chat buttons as the first thing, no help center.

 

View comment · Edited Jun 29, 2022 · John Ritterbush

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