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Jason COCKING's Avatar

Jason COCKING

Joined Oct 27, 2021

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Last activity Jul 03, 2023

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ACTIVITY OVERVIEW

Latest activity by Jason COCKING

Jason COCKING commented,

CommentGeneral questions and issues about tickets

Adding a +1 here. We need some way to create a view or export a list of tickets for followers. This would be so helpful!

View comment · Posted Mar 07, 2023 · Jason COCKING

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Jason COCKING commented,

Community comment Feedback - Ticketing system (Support)

+1

Our agents identify tickets by subject, not by requestor name. 

We need to have the subject line in the tabs again. It is unmanageable with the ticket requestor's name.

View comment · Posted Feb 02, 2023 · Jason COCKING

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Jason COCKING commented,

Community comment Feedback - Help Center (Guide)

+1 to customization of the "Follow" email. We want to be able to better control the formatting and content of these emails, specifically for our service alerts.

View comment · Posted Nov 04, 2022 · Jason COCKING

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