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Jason COCKING
Joined Oct 27, 2021
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Last activity Jul 03, 2023
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Latest activity by Jason COCKING
Jason COCKING commented,
Adding a +1 here. We need some way to create a view or export a list of tickets for followers. This would be so helpful!
View comment · Posted Mar 07, 2023 · Jason COCKING
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Jason COCKING commented,
+1
Our agents identify tickets by subject, not by requestor name.
We need to have the subject line in the tabs again. It is unmanageable with the ticket requestor's name.
View comment · Posted Feb 02, 2023 · Jason COCKING
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Jason COCKING commented,
+1 to customization of the "Follow" email. We want to be able to better control the formatting and content of these emails, specifically for our service alerts.
View comment · Posted Nov 04, 2022 · Jason COCKING
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