
Jason COCKING
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Total activity34
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes11
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Subscriptions19
Activity overview
Latest activity by Jason COCKING-
Jason COCKING commented,
Adding a +1 here. We need some way to create a view or export a list of tickets for followers. This would be so helpful!
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Jason COCKING commented,
We have a lot of users that follow our tickets. Right now a user cannot do an export on their followed tickets. Please add this functionality.
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Jason COCKING commented,
+1 Our agents identify tickets by subject, not by requestor name. We need to have the subject line in the tabs again. It is unmanageable with the ticket requestor's name.
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Jason COCKING commented,
+1 to customization of the "Follow" email. We want to be able to better control the formatting and content of these emails, specifically for our service alerts.