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Shaun Hutchinson's Avatar

Shaun Hutchinson

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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ACTIVITY OVERVIEW

Latest activity by Shaun Hutchinson

Shaun Hutchinson commented,

CommentGeneral questions about live chat

Do we still have the availability to offer chat during Operating Hours, regardless of agent status?

For example, if our Operating Hours begin at 8am, and no agent changes their status to 'Available' until 8:02am, why wouldn't the customer be allowed to begin the chat and wait in the queue for those 2 minutes?

View comment · Posted Aug 31, 2021 · Shaun Hutchinson

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