Mike Landsman

1. Community
2. Feedback - Help Center (Guide)
3. Knowledge Capture Reporting Needs Improvement: Should Reflect Actual Knowledge Capture App Usage

Same here - Reports are skewed and unusable! Please help!!

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• Mike Landsman
• Created April 20, 2022 17:12
• 0 votes

1. Guide
2. ...
3. Working with the Knowledge Capture app
4. Analyzing your Knowledge or Knowledge Capture app activity

This has been a frustrating experience as the Knowledge Capture Reporting not only picks up the activity of the Agent linking the article to the Ticket but ANY OTHER links in the Ticket including b...

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• Mike Landsman
• Created April 20, 2022 17:03
• 3 votes