Brandon Hawker

I see this note in the documentation:

"You can initialize the Support SDK in your Application subclass, in an Activity, or anywhere you have access to a Context. Zendesk recommends initializing as early as possible, such as at application start time."

https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/android/sdk_initialize/

Any major issues with initializing more "on-demand" (before or when the user is going to access help information, for example).

Upon further testing this may only be happening in one of our Zendesk projects/environments and not the other.

Eric Nelson following up on this issue, I was also able to replicate from the bug going from SDK version 5.5 -> 6.0.

Some more details on the issue:

- Conversations that have at least one support agent comment on them do not load ("Failed to load comments").

- Conversations that have just the end user comments do not surface the issue.

As described in Michael's initial post this is effectively data loss from a user perspective during the SDK upgrade, and is a major problem. Can this be escalated?

5.3.0

There's no signature in the ZDKRequestProvider header for getUpdatesForDevice, but I can access it it turns out.

Ah, thanks Rafael. I'm on an older version of an SDK which doesn't have that functionality so I missed it (can't upgrade right now due to a bug).

Hello,

We leverage the Support SDK on iOS to present the ticket requests. How is the data sourced for determining when to show the unread ticket indicator for the user (dot on the left side)? Is this available via the Zendesk API? Is it stored on-device and handled within the SDK?

Thanks.

Bummer. Thanks, you can close this ticket.

Thank you Christopher. Is there a method to dynamically set these strings in code based on certain conditions? 

For example, depending on how the user enters ticket creation in the app, I might want different titles. 

I'm on version 5.3 of the iOS SDK. I'd like to set my own title when pushing Zendesk UI onto my navigation controller, but when I try to update the title of the view controller returned by RequestUi, it is immediately overridden by code within the ZendeskSDK. Is this controllable by developers?

Examples:

let vc = RequestUi.buildRequestList(with:)

vc.title = "My Custom Title"

let vc = RequestUi.buildRequestUi(with:)

navigationController.pushViewController(vc, animated: true)

vc.title = "My Custom Title"

navigationController.pushViewController(vc, animated: true)

Setting the title in either of these manners doesn't persist it on the view controller that is pushed