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Admin

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Admin commented,

Community comment Feedback - Ticketing system (Support)

Love this idea ^^

Somewhat related: would love for admins to be able to define a standard template for "side conversations" messages.

I think this would be an efficient way of coercing agents to include relevant details on a ticket when they ask for a second opinion in Slack.

View comment · Posted Aug 25, 2021 · Admin

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