Oliver Jackson
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Total activity48
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Last activity
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Member since
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Following0 users
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Votes19
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Activity overview
Latest activity by Oliver Jackson-
Oliver Jackson commented,
FQ Support Eventually I got a Zendesk rep to assume the agent's profile. Their rep wasn't having the same problems at his end somehow, and I was left with the impression that either he didn't belie...
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Oliver Jackson commented,
How can we prevent spam from being submitted via the Offline Form? Is there honestly no way of doing this? It's virtually useless without this functionality because of the sheer volume of junk whic...
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Oliver Jackson commented,
Yes please! Desperate for this - it would give our interactions a much more personal vibe.
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Oliver Jackson commented,
Hello folks, One of our agents is unable to merge tickets. He gets the message below:The tickets however do not meet any of the conditions listed, and in fact, I can merge them successfully, witho...
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Oliver Jackson commented,
Yeah, my legend is unreadable since I have a custom field I need data on, but the text strings are too long for Zendesk Explore. Not good at all. See below: Anything you can suggest here Zende...
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Oliver Jackson commented,
Erin O'Callaghan Thank you so much for this - all fixed up now! :) Sorry for my delayed response - caught Covid and was off for several days. Cheers!
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Oliver Jackson commented,
Erin O'Callaghan Hey Erin! I can't thank you enough for the explanation - so clear and effective. Really appreciate it. I have one last hurdle however before the finish line: the data doesn't show...
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Oliver Jackson commented,
Hi folks, I'm in need of some help if possible please :) I would like to create a table which provides with insight on Tickets Solved (by tag) for the last week, and the previous week respectively....
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Oliver Jackson commented,
I'm trialling Zendesk Chat, but I never see any visitors appear, even though we know we have some (e.g. I asked the whole team to go to the page). Nothing even appears as Clicked when I test this. ...
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Oliver Jackson commented,
Is there a way of deleting old NPS surveys? We have a bunch of test surveys from the past which I would like to get rid of.Also, is it possible to categorize our NPS surveys? For example, we may wi...