Oliver Jackson
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Total activity39
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Last activity
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Activity overview
Latest activity by Oliver Jackson-
Oliver Jackson commented,
Yes please! Desperate for this - it would give our interactions a much more personal vibe.
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Oliver Jackson commented,
Hello folks, One of our agents is unable to merge tickets. He gets the message below:The tickets however do not meet any of the conditions listed, and in fact, I can merge them successfully, witho...
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Oliver Jackson commented,
Yeah, my legend is unreadable since I have a custom field I need data on, but the text strings are too long for Zendesk Explore. Not good at all. See below: Anything you can suggest here Zende...
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Oliver Jackson commented,
Erin O'Callaghan Thank you so much for this - all fixed up now! :) Sorry for my delayed response - caught Covid and was off for several days. Cheers!
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Oliver Jackson commented,
Erin O'Callaghan Hey Erin! I can't thank you enough for the explanation - so clear and effective. Really appreciate it. I have one last hurdle however before the finish line: the data doesn't show...
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Oliver Jackson commented,
Hi folks, I'm in need of some help if possible please :) I would like to create a table which provides with insight on Tickets Solved (by tag) for the last week, and the previous week respectively....
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Oliver Jackson commented,
I'm trialling Zendesk Chat, but I never see any visitors appear, even though we know we have some (e.g. I asked the whole team to go to the page). Nothing even appears as Clicked when I test this. ...
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Oliver Jackson commented,
Is there a way of deleting old NPS surveys? We have a bunch of test surveys from the past which I would like to get rid of.Also, is it possible to categorize our NPS surveys? For example, we may wi...
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Oliver Jackson created a post,
How to count the # of reassigned tickets per agent
Hi,I'm trying to build a query which counts the total # of times a specific agent has reassigned a ticket to a user-group (during the previous week).I'm using COUNT(Assignee reassignments) as the m...
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Oliver Jackson created a post,
Requesters can't view ticket via url included by a trigger
Hi there, Our Notify requester of comment update trigger includes a placeholder called {{ticket.url_with_protocol}}. In theory, when clicked this should take the requester to a page where they can ...