Oliver Jackson
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Last activity
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Activity overview
Latest activity by Oliver Jackson-
Oliver Jackson commented,
Is there a way of deleting old NPS surveys? We have a bunch of test surveys from the past which I would like to get rid of.Also, is it possible to categorize our NPS surveys? For example, we may wi...
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Oliver Jackson created a post,
How to count the # of reassigned tickets per agent
Hi,I'm trying to build a query which counts the total # of times a specific agent has reassigned a ticket to a user-group (during the previous week).I'm using COUNT(Assignee reassignments) as the m...
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Oliver Jackson created a post,
Requesters can't view ticket via url included by a trigger
Hi there, Our Notify requester of comment update trigger includes a placeholder called {{ticket.url_with_protocol}}. In theory, when clicked this should take the requester to a page where they can ...
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Oliver Jackson commented,
Are there any other potential reasons? The lack of SLA badges in New tickets in our case is endemic, and yet these tickets do not have an agent as a requester, and a trigger has set the priority to...