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Andy Be.

Joined Jan 03, 2023

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Last activity Oct 04, 2024

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Latest activity by Andy Be.

Andy Be. commented,

CommentWorking with articles in the knowledge base

Emily Carlson We are using a custom theme without issue. The functionality has more to do with backend database structure than front end styling. 

We signed up for the EAP on 9/25 and were accepted same/next day, but the functionality didn't show up in our Guide article interface until mid-morning on 10/3, so I would first assume there's just a processing delay rather than a compatibility issue, and give it a few days.

View comment · Posted Oct 04, 2024 · Andy Be.

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Andy Be. commented,

CommentWorking with articles in the knowledge base

This is a wonderful update, particularly for browsing and resource workflow efficiency.

  1. Is there a way to suppress secondary/tertiary placements?
    1. in internal search results
    2. in external search results
  2. Or, is it possible to re-title secondary/tertiary placements?

We are a single-brand, multi-line, many model support group. I need to be able to recreate the same content (which applies to multiple models within a product line) in each model section, without entirely borking internal/external searchability.

Currently, it appears that the same article title will be reproduced, with only the location breadcrumb as differences. This is expected based on described functionality, but results in 5-7 of the same article in internal search results and, I assume, will eventually split external search ranking between the duplicates, resulting in lower SEO.

View comment · Posted Oct 03, 2024 · Andy Be.

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Andy Be. commented,

CommentUsing legacy AI agent functionality

Francis Casino Any updates on how to access image assets already uploaded to the related help center as images for bot messages?

View comment · Posted Aug 01, 2024 · Andy Be.

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