Camilo Gomez
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Total activity37
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Last activity
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Activity overview
Latest activity by Camilo Gomez-
Camilo Gomez commented,
This is important for us because there are some instances where our agents must apply two different macros using guided mode. The first macro is a public comment to the customer and then the second...
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Camilo Gomez commented,
This feature would be better if tickets that have already been assigned to an agent would be excluded from the logic when the next agent hits next, and not only when an agent is actively looking to...
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Camilo Gomez commented,
Some of my customers are reporting that when trying to leave a satisfaction rating from a mobile phone email reply they are receiving error messages. Are you aware of any limitations using the stan...
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Camilo Gomez commented,
Will you be rolling this out in phases or will this be pushed out to all instances? If there is an early pilot program we would love to participate on this.
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Camilo Gomez commented,
Hello Chika, Hoping that this is still slated to be released in the next couple of weeks. When the release is made will there be a more technical information as to how the malware detection will w...
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Camilo Gomez commented,
Hi Sam, This might not help your instance but if you have Zendesk Chat implemented you are able to see from which page the user open the chat message.
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Camilo Gomez commented,
If we update the fields that are used in a form and remove some of the fields that get updated by some of our macros would the macros fail due to not finding that field on the form? Did some preli...
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Camilo Gomez commented,
This is also a request that would help our Zendesk implementation as well.
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Camilo Gomez commented,
If I make an primary email change when SAML is enable would that affect the SSO process?
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Camilo Gomez commented,
When using this app could you clone closed tickets into a new opened ticket?