Dave Dyson
Zendesk alum - 11 years as customer support agent and manager, content marketing SME, and community management.
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Total activity98
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Last activity
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Activity overview
Latest activity by Dave Dyson-
Dave Dyson commented,
Glad I could help!
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Dave Dyson commented,
Hey Jake! The third condition, Requester is (current user), should ensure that this trigger fires only when the requester is the one who solved the ticket.
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Dave Dyson commented,
No problem! You can create a trigger for this using the following criteria: Status Changed to Solved Assignee Is not - Requester Is (Current user) Then in actions, add "Email user (assignee)" an...
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Dave Dyson commented,
Here's a tip from a fellow user: Adding a notification banner to your Help Center v2
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Dave Dyson commented,
Out of curiosity, what's your use case for having a dropdown list of your customers?
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Dave Dyson commented,
I think you'd have to use the Create Vote API endpoint, one vote at a time (and be careful about not hitting your API rate limit).
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Dave Dyson commented,
I see you have a clause to prevent the trigger from firing if the ticket has the "dont_selfassign" tag -- is this something that agents can apply themselves? Or could you create a macro for agents ...
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Dave Dyson commented,
Fwiw, the Organization feature is available for every Support and Suite plan level (see Creating organizations); you might be thinking of multiple organizations per user, which is not available on ...
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Dave Dyson commented,
Hey Oliver, sorry, those Announcement posts don't always stay up forever. Here's some up-to-date info on CAPTCHA: About help center spam prevention CAPTCHA FAQs
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Dave Dyson commented,
Thanks Sydney! Possibly this has changed since I gave my answer (or maybe I was wrong then). I'm not at Zendesk anymore, but I'll see if my old comment can be removed.