Dave Dyson
Zendesk alum - 11 years as customer support agent and manager, content marketing SME, and community management.
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Recent activity by Dave Dyson-
I'm not seeing issues in my test account -- quotation marks are appearing normally in the body of the ticket, both from the agent and end-user side. Is it possible that you're running a browser ex...
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I think you'll need to use a third-party service to connect the two -- there are a lot of examples if you google "databricks zendesk" (Hevo, CData, Rivery, Stitch, Census, Skyvia, etc.).
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Hi Jason, Is it possible that this custom field is not set to be editable by end-users? You'd set that when creating the custom field: Creating custom ticket fields
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Hi Iris, If your "video" article is restricted (e.g., viewable by signed-in users only), then there's some setup you'll need to do to allow your web widget to display it -- see Using restricted hel...
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Hi Akash, What kind of CSAT customization are you trying to achieve? Can you give an example of what you/re trying to accomplish?
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Hi Cesar, For the second call where you're getting the authentication error, is ti possible that the article permissions are set to signed-in users only or higher, and you're making an unauthentica...
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Glad I could help, Alex!
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You can see a list of articles you're following under My Activities in the help center, but by default you're added as a follower to any article or post you comment on, so that list probably isn't ...
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Hi Alex, the comments search keyword includes both agent and end-user comments, but I don't know of a way to limit search to just agent comments. Might be worth creating a post in the Feedback - ...
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Sounds you have an app that's creating emails that are sent into your Zendesk account? If that's the case, you might be better served by using the Create Request endpoint in the Zendesk API to crea...