Dave Dyson
Zendesk alum - 11 years as customer support agent and manager, content marketing SME, and community management.
-
Total activity125
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes16
-
Subscriptions59
Activity overview
Latest activity by Dave Dyson-
Dave Dyson commented,
Natascha Sprink Thanks for the heads-up -- here's an updated link: Product Feedback + Feature Request Post Template
-
Dave Dyson commented,
Hi Ariya, Yes, the CAPCHA settings were removed a while back -- here's the current info on when users are presented with a CAPTCHA: About help center spam prevention
-
Dave Dyson commented,
Your code snipped makes it look like you're trying to access test.zendesk.com -- replace "test" with your Zendesk subdomain, and that should remove the "Not found" error. However, you might get an ...
-
Dave Dyson commented,
Hi Melina, Although Requester external ID is still not an available attribute in the Updates history dataset, it does look like Updater external ID is, so if you're only looking at updates by the r...
-
Dave Dyson commented,
Hi Wendy, You may be able to make use of Single Sign-On (aka Remote Authentication) so that when your users sign in to your software, they're also authenticated into your Zendesk instance as end-u...
-
Dave Dyson commented,
Hi Julia DiGregorio - To change the name of your Help Center, you'll need to go to your Guide Admin page and then follow these instructions: Updating the help center name
-
Dave Dyson commented,
Hi there - "Unreplied tickets" are tickets that have not yet received a public agent response, so internal comments won't count as an agent reply. For more details, see the definitions of Unreplied...
-
Dave Dyson commented,
Hi Wasim, Once you've determined the criteria of the tickets you want to see in your View, I'd suggest scrolling to the bottom of the View editing screen, and make the following choices: Under "Gr...
-
Dave Dyson commented,
I'm not sure what would be causing this, but it might be helpful in troubleshooting if you added the "Article URL" attribute to the report so that shows up as a column.
-
Dave Dyson commented,
Hey Charlie! Here's how the Zendesk Glossary defines "comments": When a ticket request is submitted it contains a subject and a description. All follow-up communication on the ticket is containe...