Dave Dyson

1. Community
2. Zendesk Suite Q&A
3. End user Access to Resource Center materials without creating a Zendesk account

Hi Wendy,  You may be able to make use of Single Sign-On (aka Remote Authentication) so that when your users sign in to your software, they're also authenticated into your Zendesk instance as end-u...

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• Dave Dyson
• Created August 29, 2023 00:55
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Blank Guide article showing up in Zendesk Explore report

I'm not sure what would be causing this, but it might be helpful in troubleshooting if you added the "Article URL" attribute to the report so that shows up as a column.

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• Dave Dyson
• Created July 27, 2023 21:49
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Way to create trigger to email assignee when ticket solved by requester?

No problem! You can create a trigger for this using the following criteria: Status Changed to Solved Assignee Is not - Requester Is (Current user) Then in actions, add "Email user (assignee)" an...

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• Dave Dyson
• Created June 02, 2023 23:11
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Import votes on community posts

I think you'd have to use the Create Vote API endpoint, one vote at a time (and be careful about not hitting your API rate limit).

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• Dave Dyson
• Created May 05, 2023 17:42
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. "Groups" Field

HI Nayla McCarty - You can manually assign a ticket to a Group in the Assignee field -- just select the Group without also selecting an assignee: Manually assigning a ticket The Group field has a l...

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• Dave Dyson
• Created January 04, 2023 04:29
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Create Scorecard

Hey Graham - I think this recipe could be adapted to suit your needs: Explore recipe: Change color of % one-touch tickets when it reaches a certain value

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• Dave Dyson
• Created December 06, 2022 22:23
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Cannot Use Parentheses and Math Logic in ELIF Statements

Hi Jozef B - A couple thoughts: Fwiw, (A + B) / C is not mathematically the same as A + B / C, because multiplication and division operators are resolved prior to resolving addition and subtractio...

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• Dave Dyson
• Created December 06, 2022 21:34
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Can Guide articles be marked as "favorites"?

You can see a list of articles you're following under My Activities in the help center, but by default you're added as a follower to any article or post you comment on, so that list probably isn't ...

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• Dave Dyson
• Created November 18, 2022 20:50
• 1 vote

1. Community
2. Developer - Zendesk APIs
3. How to search for keywords in agent comments

Hi Alex, the comments search keyword includes both agent and end-user comments, but I don't know of a way to limit search to just agent comments.  Might be worth creating a post in  the Feedback - ...

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• Dave Dyson
• Created November 18, 2022 20:37
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Custom User Field Mandatory Option

Natascha Sprink Thanks for the heads-up -- here's an updated link: Product Feedback + Feature Request Post Template

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• Dave Dyson
• Created December 02, 2023 03:58
• 0 votes