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Engin EKEN

Joined Aug 28, 2023

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Last activity Mar 13, 2024

Mersin International Port (PSA/MIP) Documentation Responsible

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ACTIVITY OVERVIEW

Latest activity by Engin EKEN

Engin EKEN commented,

Community comment Feedback - Chat and Messaging (Chat)

+1

View comment · Posted Mar 13, 2024 · Engin EKEN

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Engin EKEN commented,

Community commentZendesk Explore EAP - Quick reports using natural language processing

Hi, I'll leave a few suggestions below.

  • What percentage of tickets were created this weekend?
  • What percentage of tickets were resolved through chat?
  • What are the most common customer complaints?
  • What is the average response time for the support team?
  • What is the average age of unresolved tickets?
  • What is the average number of tickets per agent?
  • Which products or services have the highest customer satisfaction scores?
  • Which products or services have the lowest customer satisfaction scores?
  • How is the performance of the support team changing over time?
  • How does the performance of the support team compare to the performance of other support teams?
  • Show me the top 10 agents with the most resolved tickets last month in a bar graph.
  • What are the categories with the lowest customer satisfaction scores this year?
  • Compare category and full resolution time for the last quarter.
  • What percentage of tickets created last week are still unresolved?
  • Which groups have the most open and new tickets right now?

View comment · Posted Nov 09, 2023 · Engin EKEN

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Engin EKEN commented,

Community comment Q&A - AI and automation

Thanks Noly.

I checked what you sent, it supports support.

But I want to use zendesk for chat.

View comment · Posted Sep 07, 2023 · Engin EKEN

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Engin EKEN created a post,

Post Q&A - AI and automation
Hello, are there any 3rd party apps for Zendesk Chat that use Artificial Intelligence and RPA logic at the same time?
 

Edited Sep 07, 2023 · Engin EKEN

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