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Ben Ellis

Joined Nov 03, 2021

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Last activity Apr 03, 2023

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ACTIVITY OVERVIEW

Latest activity by Ben Ellis

Ben Ellis commented,

Community comment Q&A - Apps and integrations

Hey Jeff, 

Is they a way to add additional fields to the default form on Slack? What could be our option to explore if, natively, this is not an option?

For example: adding a requester that is not a Slack user (external).

The screenshot below is what we currently have in place on Slack

View comment · Posted Apr 03, 2023 · Ben Ellis

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Ben Ellis commented,

CommentUsers, groups, and organizations

Hey there, I reviewed the comments and couldn't understand whether there is a simple solution to having separate forms for different organizations. In a nutshell, we would like our internal users (Org A) to submit tickets using a designated internal form, while all our customers (external) use a different form. Any help from the great Zendesk community? 

View comment · Posted Feb 28, 2023 · Ben Ellis

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Ben Ellis commented,

CommentTicket automation and collaboration

Hello, 

I've noticed that if 'light agent' applies a macro, then all other actions that should be followed to it (if were configurated) do not activate. How can we mitigate that, please? 

View comment · Posted May 02, 2022 · Ben Ellis

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