Ben Ellis

1. Community
2. Zendesk Suite Q&A
3. Slack zendesk form

Hey Jeff,  Is they a way to add additional fields to the default form on Slack? What could be our option to explore if, natively, this is not an option? For example: adding a requester that is not ...

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• Ben Ellis
• Created April 03, 2023 09:50
• 0 votes

1. People
2. People advice and troubleshooting
3. How can I hide ticket forms based on a user's organization?

Hey there, I reviewed the comments and couldn't understand whether there is a simple solution to having separate forms for different organizations. In a nutshell, we would like our internal users (...

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• Ben Ellis
• Created February 28, 2023 11:01
• 1 vote

1. Agent guide
2. Ticket automation and collaboration
3. Using macros to update tickets

Hello,  I've noticed that if 'light agent' applies a macro, then all other actions that should be followed to it (if were configurated) do not activate. How can we mitigate that, please? 

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• Ben Ellis
• Created May 02, 2022 06:52
• 0 votes