illation Zendesk Team
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Total activity32
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Last activity
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Activity overview
Latest activity by illation Zendesk Team-
illation Zendesk Team commented,
Hi, +1 We would like the option to either copy and paste in a different instance or export and import the bot. We test a lot of the BOTS in Sandbox and need to update the changes in the main insta...
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illation Zendesk Team commented,
Hi there, does anyone know how we could restrict light agents from accessing certain attachments (such as quotations, PO's) while still being able to upload and work with photographs, for instance?
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illation Zendesk Team commented,
Adding my vote to this
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illation Zendesk Team created a post,
Auto refresh
We would like Zendesk to Implement Auto refresh App instead of using third party. This would really assist our Customers
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illation Zendesk Team commented,
Have a scenario. When the Agent accept incoming WhatsApp message, we want it to send an auto response to the end-user or customer on who will be assisting them which is assignee name. for example :...
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illation Zendesk Team commented,
Our use case is a little different. The customer wants to use Zendesk for their area managers to complete a branch checklist, along with photos of any issues. Since an Explore report cannot include...
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illation Zendesk Team commented,
Hi Toby, We have a customer that would be extremely interested in this functionality, exactly as you have detailed it in your response above. Do you think it likely and if so, what would be the pos...
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illation Zendesk Team commented,
The live data filters are almost useless currently for the following reasons: There is no ability to multi-select / exclude (like the filters in Explore) - as we have multiple groups that form par...
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illation Zendesk Team commented,
These metrics are needed for all channels, not just chat and talk. With omnichannel routing and the custom agent statuses, this should have been part of that release. Come on, Zendesk, your develop...
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illation Zendesk Team commented,
The ability to drill into the agent activity from the Messaging dashboard or Live Data dashboard is all very well but how does this work in a real contact centre where they use wallboards? They wan...