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Vicki Horne

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Latest activity by Vicki Horne
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    Vicki Horne created a post,

    Bot and messaging requester interaction.

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    Hi Is there a way I can report on customer interactions with the bot prior to them creating a ticket with the agent. Would love to know if articles that are recommended were helpful or not and what...

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    Vicki Horne created a post,

    Good headsets with noise cancelling function

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    Hi My contact centre currently uses Sennheiser noise cancelling headsets but when receiving a call via Talk the noise cancelling function does not work and the receiver can hear a lot of background...