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James Holmes

Joined Jul 07, 2023

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Last activity Jul 10, 2023

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ACTIVITY OVERVIEW

Latest activity by James Holmes

James Holmes commented,

CommentMeasuring success

@Sreekumar

The satisfaction.json appears able to be called from anywhere as I was able to test in a local file happily.
I would expect you can add this method to any site, best to quickly test to confirm and report back for the sake of the rest of the community.

View comment · Edited Jul 10, 2023 · James Holmes

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James Holmes commented,

CommentMeasuring success

Noly Maron Unson

I think you have provided a response referencing the API [https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/]. The only data returned by satisfaction.json is a boolean figure representing positive or negative.
Unless I missed something, the API can not be used in the help centre as we would expose our credentials publicly.

View comment · Posted Jul 10, 2023 · James Holmes

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James Holmes commented,

CommentMeasuring success

When using /satisfaction.json is there a way to filter the results to only return ratings from a particular group or groups (or exclude a group or groups)?

View comment · Posted Jul 07, 2023 · James Holmes

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