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Jan Putcuijps's Avatar

Jan Putcuijps

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Jan Putcuijps

Jan Putcuijps commented,

CommentHow to solve issues with the email channel

We noticed that one email sent to two different email channels, only creates one ticket.
These are cases that need to be assigned simultaneously to two different support groups in our company.
I have created a support case #6981577 for this issue.

Is this a known problem? How can we automate creation of two separate tickets based on a single email?

View comment · Posted Sep 27, 2021 · Jan Putcuijps

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