Haris Matthaiou

1. Zendesk updates
2. Announcements
3. Announcing: Automatic permanent removal of soft-deleted users

I am struggling to understand the logic behind this approach. If you delete a user is not a permanent deletion but rather a "soft-deletion" how come there is no UI option to revert that action unde...

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• Haris Matthaiou
• Created May 11, 2023 12:32
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing embedding videos in content blocks

Microsoft Stream (classic) is phasing out. After contacting support, it seems that Microsoft Stream (on SharePoint) is not supported in Zendesk. I think you need to accelerate the integration -it s...

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• Haris Matthaiou
• Created May 05, 2023 13:37
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Enable dynamic content in the email template

Can Zendesk team inform us how they suggest to have localized email template? Dynamic Content is not working in email template. Liquid Markup targeting user language is not working in email templa...

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• Haris Matthaiou
• Created March 31, 2023 16:10
• 1 vote

1. Guide
2. ...
3. Working with the Knowledge Capture app
4. Creating templates for Knowledge

While search works fine (across all brands), the Knowledge context panel in Support is seriously crippled in function for direct article creation due to the fact that the agent will only see templa...

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• Haris Matthaiou
• Created December 07, 2022 10:38
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Show complete Organization name on User Profile (It's cut off!)

Seriously guys? A simple tooltip hovering request for the bare minimum UX! Is that too much to ask after almost 3 years on no solution whatsoever?

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• Haris Matthaiou
• Created December 05, 2022 17:07
• 0 votes