Tim Sulzberger
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Total activity47
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Last activity
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Activity overview
Latest activity by Tim Sulzberger-
Tim Sulzberger created a post,
Chime for customer for Message replies
Hi, We received feedback from a customer through our own voice of customer programme, that they would like a chime to play when an employee replies to their conversation on ZD messaging. They were ...
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Tim Sulzberger commented,
We will also benefit from native call transcription. It is an enabler for further auto sentiment and automated summarisation
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Tim Sulzberger commented,
We would also benefit from this enhancement. It's quite baffling that it's not a feature already, as it creates a limit for sharing the zendesk instance across multiple teams. Universal max wait ti...
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Tim Sulzberger commented,
Thank you Miranda Burford, I should have been more specific - yes we are needing the ability to do it per page. We'll be keen to see it in a future release
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Tim Sulzberger commented,
Hi, we recently launched messaging and would also benefit from this feature. It works so well when we contact Zendesk support. We have customers and clients who repeatedly use the widget for separa...
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Tim Sulzberger commented,
+1 on this too
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Tim Sulzberger commented,
Thank you Miranda Burford, that is good news for us. I wondered about the ability to OFFSET the widget too? Is that also planned? We had that ability previously. We used it on pages where we had U...
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Tim Sulzberger commented,
Hi Miranda Burford, I wondered if a release has been set for the show/hide API's within messaging? We'll benefit from this as we needed to remove the widget completely from certain company pages du...
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Tim Sulzberger commented,
Hi, My organisation would also benefit from the show/hide condition for API control of the webwidget. There is legacy frontend design elements we wish to retain when upgrading from chat to messaging.
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Tim Sulzberger commented,
Hi, We could also benefit from native transcription within Zendesk, as we see it as an opportunity for more Voice of Customer feedback analysis, sentiment analysis, and quality assurance. And creat...