Mags

1. Agent guide
2. Ticket basics
3. Forwarding an email message to your support address

Hi Jupete, thank you for your response.  I didn't raise a support ticket as upon further review on your support pages I came across this article Why do emails thread to the wrong ticket? – Zendesk ...

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• Mags
• Created April 19, 2022 17:37
• 0 votes

1. Agent guide
2. Ticket basics
3. Forwarding an email message to your support address

Hi, looking for assistance.  We recently sent two seperate emails using Outlook copying one of our Zendesk support groups.  As the email content was templated, for the second email, we deleted the ...

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• Mags
• Created April 08, 2022 16:06
• 0 votes