Franck BADIN
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Total activity19
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Last activity
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Activity overview
Latest activity by Franck BADIN-
Franck BADIN commented,
Bonjour j'ai deux quelques questions sur le sujet car je viens d'être sollicité par notre commercial Zendesk car nous avons dépassé, depuis longtemps l'espace de stockage autorisé (sans warning). J...
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Franck BADIN commented,
Hello if I understand well the process, If someone in a shared organization decided to follos his tickets organization this follow up cannot been removed except by removing it for the full organiz...
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Franck BADIN commented,
Hello Troels, That seem to work fine. Thank you very much.
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Franck BADIN commented,
Thank you Troels for your Uber fast answer. Unfortunately I still have an isuue. When trying to coount the number of backlog tickets that have more than 70 days: IF ([Ticket status - Unsorted] !=...
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Franck BADIN commented,
Hello,Eugene Orman I belive we have a slight misandrestanding. I need tos have the number of non closed tickets tthat have a backlog age more than XX hours/days. So I guess there should be an argum...
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Franck BADIN commented,
Hello Eugine and Zendesk users, I have a similar problem now counting the number of unsolved tickets based on their current age. For example to figure out the number of tickets with more than 90 da...
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Franck BADIN commented,
Hello, We are using Zendesk Enterprise for technical support. We have around 25% of our tickets that are automaticaly closed after some rules because the customer never reply to us, also when we pr...
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Franck BADIN commented,
We are interested in this feature.
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Franck BADIN commented,
Hello, I have a question about automatic language detection when a new user is created automatically from an request received by E-mail. We do not have German as a localized language in our Zendesk...