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Archie

Joined May 02, 2023

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Last activity May 08, 2023

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Latest activity by Archie

Archie commented,

CommentTicket customization

Ashwin Raju, I'm actually looking for a way to configure a ticket view to show the agent tickets where they are selected in the user look up field.

In the same way we can create a view where the Assignee = (current user), I would like to be able to create a view where {My custom lookup field} = (current user).

View comment · Posted May 08, 2023 · Archie

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Archie commented,

CommentTicket customization

Ashwin Raju, are there any plans to allow view conditions to specify (current user) on User lookup relations for tickets?

We have a use case where we need to assign a user other than the one handling communication to a ticket who will remain the Assignee and would like to create a view where they can see the open tickets they have assigned.

View comment · Posted May 02, 2023 · Archie

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