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Archie
Joined May 02, 2023
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Last activity May 08, 2023
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Latest activity by Archie
Archie commented,
Ashwin Raju, I'm actually looking for a way to configure a ticket view to show the agent tickets where they are selected in the user look up field.
In the same way we can create a view where the Assignee = (current user), I would like to be able to create a view where {My custom lookup field} = (current user).
View comment · Posted May 08, 2023 · Archie
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Archie commented,
Ashwin Raju, are there any plans to allow view conditions to specify (current user) on User lookup relations for tickets?
We have a use case where we need to assign a user other than the one handling communication to a ticket who will remain the Assignee and would like to create a view where they can see the open tickets they have assigned.
View comment · Posted May 02, 2023 · Archie
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