Sigmund Domingo
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Last activity
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Activity overview
Latest activity by Sigmund Domingo-
Sigmund Domingo commented,
Continuing with the replies above, I have looked into the "Update - Timestamp" attribute and it seems like it relates to the "Update - Minute" attribute:
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Sigmund Domingo commented,
Hi Dane, I guess I will just use Update - Timestamp for my case. Cheers!
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Sigmund Domingo commented,
Hi Dane, So what you are telling me is that none of these two - "Update - Minute" nor "Ticket updated - Minute" are time attributes? What I am trying to do is drill down the time attribute further ...
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Sigmund Domingo commented,
What is the difference between the Updates History attributes: "Update - Minute" and "Ticket updated - Minute" I am trying to create a calculated attribute that would combine the hour and minute at...
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Sigmund Domingo commented,
Is there a way that Full Resolution Time can be calculated using the Support: Updates history dataset? We would like to filter the data by Organization (site) and the updated Organization Name is o...
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Sigmund Domingo commented,
Hi John, Thank you! It seems to be working now. Here are the values for "All Time": And here are the values for the last seven days:
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Sigmund Domingo commented,
I have tried to use the new Beta Builder to create an essential clone of the Live Data. Once the New and Open tickets were removed and replaced with the 30-min and 60-min data, we lost the All-time...
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Sigmund Domingo commented,
I have created a similar report on a table with rows of Ticket ID, Agent Name, and Rater's Comments among other details. I was able to filter the resulting result in a dashboard by Brand, Ticket Gr...
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Sigmund Domingo commented,
Hi Gab, I was able to use the calculated metrics function you have mentioned to create a new Service Level metric. Thank you for your insights.