Abby
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Total activity26
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Last activity
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Member since
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Following0 users
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Votes6
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Activity overview
Latest activity by Abby-
Abby commented,
This is incredibly poor behavior. Customers are adding their email address to chat after they've sent their first message, and then we have to re-ask the customer to give us their email if we need ...
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Abby commented,
My team has experienced a lot of pain around the tabs moving back and forth depending on which includes the most recent message. We chat, and prior to Agent Workspace, my team really utilized muscl...
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Abby created a post,
How to create one metric where 2 metrics are true
I'm trying to build a report that surfaces new tickets worked by my team. I can report on public comment updates (tickets worked, metric #1) and I have a custom metric that reports on tickets that ...
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Abby commented,
I'm curious about the improvement to missed chat reliability-- what may have previously been inaccurate that's been improved? Can I have more context to this release?
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Abby commented,
I agree with the above comments. The recommendation to create unique views based on groups/requester/subject lines to replace the sorting feature doesn't make sense when the Zendesk side bar limits...