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Victor Brandao

Joined Oct 16, 2021

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Last activity Jun 22, 2022

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Latest activity by Victor Brandao

Victor Brandao commented,

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Hello everyone,

I'm having some trouble to set-up some conditions for a trigger to send notifications to Slack when a specific agent is mentioned on Zendesk. The agent's Zendesk alias is Ana, so I created some conditions to find private comments with comment text containing Ana. However, this trigger is also firing when words like manager or Canada are used in the comments.

I tried to change the field comment text to "Ana", but then the trigger is not firing when agents mention her (using @Ana). Is there any workaround for this situation?

View comment · Posted Sep 07, 2021 · Victor Brandao

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