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Victor Brandao
Joined Oct 16, 2021
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Last activity Jun 22, 2022
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Latest activity by Victor Brandao
Victor Brandao commented,
Hello everyone,
I'm having some trouble to set-up some conditions for a trigger to send notifications to Slack when a specific agent is mentioned on Zendesk. The agent's Zendesk alias is Ana, so I created some conditions to find private comments with comment text containing Ana. However, this trigger is also firing when words like manager or Canada are used in the comments.
I tried to change the field comment text to "Ana", but then the trigger is not firing when agents mention her (using @Ana). Is there any workaround for this situation?
View comment · Posted Sep 07, 2021 · Victor Brandao
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