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Chelsea Allen
Joined Mar 22, 2022
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Last activity Nov 02, 2023
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Latest activity by Chelsea Allen
Chelsea Allen commented,
Community comment Feedback - Ticketing system (Support)
I completely agree with Aaron! Cherry picking can be difficult in general (I also don't want to auto assign tickets to agents that may not feel as comfortable with a specific area), but our setup is a bit different. Smaller support team and it almost feels like big brother eyes... a few users will be on a ticket and start dropping off until eventually the ticket is still left in the queue without resolution. Not good...
View comment · Posted Jul 19, 2022 · Chelsea Allen
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