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Chelsea Allen's Avatar

Chelsea Allen

Joined Mar 22, 2022

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Last activity Nov 02, 2023

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ACTIVITY OVERVIEW

Latest activity by Chelsea Allen

Chelsea Allen commented,

Community comment Feedback - Ticketing system (Support)

I completely agree with Aaron! Cherry picking can be difficult in general (I also don't want to auto assign tickets to agents that may not feel as comfortable with a specific area), but our setup is a bit different. Smaller support team and it almost feels like big brother eyes... a few users will be on a ticket and start dropping off until eventually the ticket is still left in the queue without resolution. Not good... 

View comment · Posted Jul 19, 2022 · Chelsea Allen

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