M. Cristina Cabello
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Total activity8
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Last activity
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Activity overview
Latest activity by M. Cristina Cabello-
M. Cristina Cabello commented,
I concur that the ability to modify text color within macros would be highly beneficial. We frequently incorporate instructions in our macros for our agents, and it would greatly assist if we could...
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M. Cristina Cabello commented,
Thank you very much for your comment! However, I do not see custom roles in the PLUS plan that we have.
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M. Cristina Cabello created a post,
Restrict agent's access to tickets in Plus Pan
Currently, our setup is that all Agents can access the tickets of all Agents, so if any Agent is sick and not working any other Agent can replace him. This works fine for replacements, however, we ...
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M. Cristina Cabello commented,
Unfortunately this change has removed the option to copy link address of attachments. I raised a request because of this matter. Please check if you can re-add this feature.