Aaron C.

1. Bots and automation
2. Answer Bot documentation
3. Best practices: Setting up Answer Bot triggers, views, and workflows

I had to update my trigger that follows up with customers who self serve. If you have the default automation that sets solved tickets to closed after 4 days, it fires the trigger that updates custo...

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• Aaron C.
• Created October 03, 2022 20:28
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Assign multiple agents to the same ticket

Hey Becky! Go Pens! I believe the closest thing to what you are looking for is followers. This will allow one agent to be assigned, and another to be notified of any updates made to the ticket. See...

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• Aaron C.
• Created April 11, 2022 15:13
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Ticket Fields - removing options no longer needed

If the field persists, queries will still show the field value but it will be represented as a tag, not how the field value showed in the field before it was deleted. For example, the field value A...

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• Aaron C.
• Created April 06, 2022 15:44
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Ticket Fields - removing options no longer needed

Hey there, Dana! This article outlines what you are looking for. Basically, any unsolved tickets will show up "null" and it will have the tag value. Closed tickets will display a missing field valu...

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• Aaron C.
• Created April 06, 2022 14:28
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore color conditional formatting is only in Table format :(

I agree! This would be wonderful.

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• Aaron C.
• Created February 01, 2022 19:32
• 0 votes

1. Email
2. ...
3. How to solve issues with the email channel
4. How do I set up agent forwarding for emails?

Will this work if a light agent forwards in an email?

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• Aaron C.
• Created August 18, 2021 14:39
• 0 votes