Aaron C.

1. Community
2. Zendesk Suite Q&A
3. Assign multiple agents to the same ticket

Hey Becky! Go Pens! I believe the closest thing to what you are looking for is followers. This will allow one agent to be assigned, and another to be notified of any updates made to the ticket. See...

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• Aaron C.
• Created April 11, 2022 15:13
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Ticket Fields - removing options no longer needed

If the field persists, queries will still show the field value but it will be represented as a tag, not how the field value showed in the field before it was deleted. For example, the field value A...

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• Aaron C.
• Created April 06, 2022 15:44
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Ticket Fields - removing options no longer needed

Hey there, Dana! This article outlines what you are looking for. Basically, any unsolved tickets will show up "null" and it will have the tag value. Closed tickets will display a missing field valu...

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• Aaron C.
• Created April 06, 2022 14:28
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore color conditional formatting is only in Table format :(

I agree! This would be wonderful.

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• Aaron C.
• Created February 01, 2022 19:32
• 0 votes

1. Support
2. ...
3. Email
4. How do I set up agent forwarding for emails?

Will this work if a light agent forwards in an email?

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• Aaron C.
• Created August 18, 2021 14:39
• 0 votes

1. Support
2. ...
3. Extending Zendesk Support
4. Converting HTTP targets to webhooks

Hi @..., I am also having the same issue after converting our targets. I am getting an empty payload error when sending a test. I would love to hear what the fix was for @... Thanks, Aaron

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• Aaron C.
• Created August 03, 2021 15:42
• 0 votes