Chris Mozdzen

Hi, 

Is it possible to have control over the language selection when using the "rewrite your tone" option? I’ve noticed that when translation is enabled, the rewritten responses are automatically generated in the translated language, rather than staying in English.
 

Sometimes, we would appreciate more control over the languages being used in this process. It would be helpful if we could either disable the automatic translation for AI-generated responses or have the ability to control the output language to ensure clarity before messages are sent to customers.

Could you confirm if this is possible? If not, are there any planned updates that would allow agents to manage the language settings for this feature?

This is related to the Announcing-the-tone-of-voice-generative-AI-writing-tool 

Hi! 

While it works great in English, I’ve noticed that when translation is enabled, the rewritten responses are generated in the translated language instead of remaining in English.

I would like to know if there is a way to control the output language or disable automatic translation for AI-generated responses. As an agent, I want to ensure I fully understand the messages I send to customers before they are translated.
 

Could you confirm if this is possible? If not, are there any planned updates that would allow agents to manage the language settings for this feature?

Related to Announcing-the-tone-of-voice-generative-AI-writing-tool