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Iris Edwards

Joined Jan 11, 2022

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Last activity Dec 23, 2024

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ACTIVITY OVERVIEW

Latest activity by Iris Edwards

Iris Edwards commented,

CommentGlobal security and user access

One of our agents is locked out and the Recovery code provided by the Admin doesn't allow him to log in. How can this issue be resolved?

View comment · Posted Dec 23, 2024 · Iris Edwards

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Iris Edwards commented,

CommentGlobal security and user access

I've provided the recovery code to the Agent, but he is still unable to log in. Is there a way to generate a new recovery code?

View comment · Posted Dec 23, 2024 · Iris Edwards

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Iris Edwards commented,

CommentTicket management

Hi Debki,

 

Any update on this? 

View comment · Posted Aug 28, 2024 · Iris Edwards

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Iris Edwards commented,

Community comment Feedback - Reporting and analytics (Explore)

Eugene Orman, any update on this?

View comment · Posted Apr 24, 2023 · Iris Edwards

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Iris Edwards commented,

Community comment Feedback - Reporting and analytics (Explore)

Any update on this, Zendesk Support?

 

View comment · Posted Apr 24, 2023 · Iris Edwards

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Iris Edwards commented,

Community comment Feedback - Reporting and analytics (Explore)

Thank you for the update in November. The plan was to release the new reporting experience in the first half of this year; has that been done?

View comment · Posted Mar 27, 2023 · Iris Edwards

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Iris Edwards commented,

Community comment Feedback - Ticketing system (Support)

+1 from our company as well.

 

  • Prevent the merging of tickets from different organizations
  • Don't display ticket IDs from different organizations in the "Suggested Tickets" dialog 
  • Show a warning when trying to merge tickets from different organizations

View comment · Edited Mar 09, 2023 · Iris Edwards

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