Ali

Is zendesk storage a new thing that we need to pay for or has it been there always? We recently were made aware that we have exhausted our storage - and we need to pay to get extra storage. I can't find any help articles relevant to the current Admin center, and all the articles seems to been published since aug 2023. Is anyone else aware of these?
https://support.zendesk.com/hc/en-us/articles/4408834152730-About-Zendesk-Suite-add-ons
https://support.zendesk.com/hc/en-us/articles/4408835043994-Managing-data-storage-in-your-Zendesk-account

Thanks Ollie and Carlota. I will try these steps.

We are setting up a trigger that reopens a BAD rated ticket in that agent's queue. This is so we can reach out to customer and improve the experience. However, when doing so it's impossible to close that ticket now. We tried via Trigger and Automation - but it did not work as it would run multiple times and ticket keeps reopening.