Doris Dixon

I've done some testing and believe I need a option for the system to check the Body of the "chat message" not the Description. If it can't check what is in the message, this is useless for me.

Hello!

I am dealing with a similar issue currently, but most of the spam comes through our connection with Instagram. I have filtered out these messages in instagram, but they still come through to Zendesk as it does not discriminate between "hidden request" messages and "request" messages.

I've attached an example of the type of message we get. I'd like to use the function described above to identify and solve any message containing the term "micro" or "micro influencer but when I test the automation and set it up using the format above it pulls in no messages. We need to do this by the words/terms they use as these requests come from many many different accounts. 

Thank you!