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Paul

Joined Apr 11, 2022

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Last activity Apr 11, 2022

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Paul commented,

CommentMeasuring success

Hello!

I'd like to know how we can disable/stop automated emails from rating tickets. For example, if we receive an automated response, we immediately mark it as Solved. And now we've received a Bad Rating as a result of it? How can we dispute or avoid that, given that it was an automated response, which is why we closed it in the first place?

 

Your assistance will be highly appreciated!


Thank you,

Paul

View comment · Posted Apr 11, 2022 · Paul

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