Amie

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Prakruti Hindia Are you able to provide any kind of timeline for support for signed email (which you mentioned is on the roadmap)? This becomes a much, much larger implementation for us without it.

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• Amie
• Created October 31, 2022 17:42
• 1 vote

1. Zendesk updates
2. Announcements
3. Making the move to Messaging Post Event Summary

During his presentation, Paul mentioned the team following up with workflow best practices documentation, but I can't seem to find it. Can that be shared here?

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• Amie
• Created September 06, 2022 22:44
• 0 votes

1. Messaging
2. ...
3. Zendesk messaging
4. Enabling customers to continue their conversation over email

When reaching out to Zendesk's own support team via Messaging, I get an email when an agent responds that simply tells me to return to the widget. I can neither see the agent's message or reply dir...

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• Amie
• Created August 08, 2022 22:51
• 0 votes

1. Zendesk Suite
2. Getting Started with Zendesk Suite
3. Upgrading legacy plans to Zendesk Suite

If I upgrade my account from a legacy plan to one of the Suite options, should I expect that this will create a new instance and I'll lose all of my ticket history? This is what I was told by an AE...

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• Amie
• Created August 02, 2022 22:00
• 0 votes

1. Web Widget
2. Web Widget documentation
3. Configuring basic information for the Web Widget

Miranda Burford Any word on the ability to hide/show the widget? I don't see it on the Productboard page under either "Under Consideration" or "In Progress". Is this no longer planned? We cannot us...

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• Amie
• Created April 06, 2022 17:24
• 2 votes