Oriol Rius Valor

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Latest activity by Oriol Rius Valor
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    Oriol Rius Valor commented,

    Hello Zsa! Thank you for your help. I don't think this is on Gmail's side, as messages I send from Gmail do thread while messages I send from Zendesk don't. That being said, from the link you sent,...

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    Oriol Rius Valor created a post,

    Email threading issues in Gmail

    We receive our support requests via a support email, which forwards incoming emails to Zendesk for ticket creation. From there, an agent comments on tickets and requesters are notified of comments ...