Wilson Yeung

We are facing the same situation Philip Gray and Jamie Noell.
We used to have the monitoring dashboard in Zendesk Chat, we can see all the visitor activities in the dashboard, including who are the visitors, which page they are viewing, what they are doing.
After the help of development team, we can see the visitors now, and see all live chat conversation, but we still cannot see those visitor activities before they initiate the chat, we can only see that after they started the live chat. @... , can you please help on it? Fix the good function that we used to have.