Hawk Swearingen
I am a CRM Operations Specialist at Simpli.fi, a leading digital advertising technology company based out of Fort Worth, TX. Currently Support and Explore Certified.
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Total activity31
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Last activity
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Activity overview
Latest activity by Hawk Swearingen-
Hawk Swearingen commented,
We just ran into a case in which we want to send periodic updates to the incident tickets straight from the problem ticket, but this isn't available as comments on the problem ticket are only pushe...
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Hawk Swearingen created a post,
Side Conversations to stay open on tickets when creating them
Feature Request Summary: Zendesk should allow side conversations that are being created in a ticket to stay in their edit state when navigating to another ticket within Zendesk. Description/Use ...
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Hawk Swearingen commented,
Whitney Whitmoore Here's an example of how we have set one of our notifiers up: { "attachments": [ { "fallback": "<View Ticket - {{ticket.link}}&...
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Hawk Swearingen created a post,
Forwarding Multi-Threaded Emails into Zendesk from Personal Email
We recently ran into an issue where our team wants to forward emails from our sales members (who we have as end users) that end up in their personal email (gmail) into Zendesk. These emails aren't ...
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Hawk Swearingen created a post,
Outgoing emails and showing who is CC'd/BCC'd in Agent Workspace
CompletedRecently, our team migrated over to the Zendesk Agent Workspace. One of the difficulties we found was being able to see who outgoing emails were sent to, as there is no "show more" button under the...
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Hawk Swearingen created a post,
Setting Up a Slack Notifier with Zendesk Webhooks
With HTTP targets being depreciated within the Zendesk system, I wanted to post an updated article on how to create a notifier in Slack when certain criteria is met on Zendesk tickets Where to St...
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Hawk Swearingen commented,
Upvoting this post as it is an issue we constantly deal with in our organization. We have sales members who email into our support addresses, but our actual clients are CC'd on the emails they send...
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Hawk Swearingen created a post,
Restricting Notes on articles to specific user groups
Our team uses Paligo to publish documents to our Help Center. Within Paligo, you're able to publish certain portions of an article to certain user segments defined in the Help Center, but when you ...