Claire Flanagan
Customer Success Manager
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Total activity23
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Last activity
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Comments
Votes on activity by Claire Flanagan-
I completely agree with Billie Harland above. This is table stakes for any solution - the option to fix and cleanse data is super critical to running a world-class support organization. This is s...
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We could not agree more with Agyeman Danso's request (above). It's extremely frustrating when our customers cannot see the same status we have designated for their ticket. We put "product feedback"...
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To add to Billie Harland's point above ...https://support.zendesk.com/hc/en-us/community/posts/4409217551642/comments/5473919102234 We have a number of operational systems (Salesforce and our CSM t...
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One of the problematic use cases we have is the ability for customers of our Support Help Desk (powered by Zendesk) to see accurate status information. If a customer has logged 100+ tickets with u...
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Brett Bowser Thank you! I shared with my Help Desk leader to get us signed up.
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Brett Bowser I do not have access to the topic you're linking to--> https://support.zendesk.com/hc/en-us/community/topics/4409490077594-Zendesk-Support-EAP-Custom-Ticket-Statuses I know we at LumA...