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Anastasia Kachanova

Joined Oct 16, 2021

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Last activity Feb 13, 2025

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ACTIVITY OVERVIEW

Latest activity by Anastasia Kachanova

Anastasia Kachanova commented,

CommentAccount settings of the ticketing system

Shawna James  could you please advise if there is any progress with this request? Are you still planning a release at end of Q4 2024? 

View comment · Posted Oct 29, 2024 · Anastasia Kachanova

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Anastasia Kachanova commented,

Community comment Feedback - Ticketing system (Support)

Shawna James could you please advise if you have any update on this one?

View comment · Posted Oct 29, 2024 · Anastasia Kachanova

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Anastasia Kachanova commented,

Community comment Feedback - Ticketing system (Support)

@zendesk any updates on this one?

View comment · Posted Oct 29, 2024 · Anastasia Kachanova

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Anastasia Kachanova commented,

Community comment Feedback - Ticketing system (Support)

Hi Sean,

Exactly. This functionality is needed to troubleshoot and verify on agents tech issues sometimes. 

Will be beneficial to have it available as part of native UI. 

View comment · Posted Oct 01, 2024 · Anastasia Kachanova

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Anastasia Kachanova commented,

Community comment Feedback - Ticketing system (Support)

hi Zendesk,

 

I see we have an open ticket here awaiting our reply.

Please advise what is needed from us. 

 

Adding PTMS Zendesk to CC.

 

Regards,

Anasta

View comment · Posted Jul 30, 2024 · Anastasia Kachanova

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Anastasia Kachanova commented,

Community comment Feedback - Voice (Talk)

Hi Sean,

 

Would we be able to test new feature without add-on? 

 

View comment · Posted Jun 27, 2024 · Anastasia Kachanova

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Anastasia Kachanova commented,

Community comment Feedback - Ticketing system (Support)

In our case we already have long list of views for agents to use.

Feedback from the teams using new page is that they need it feature on the same place where it was located before and in general we aim to be more flexible and would love to have ability to customize Agent Home page according to our vision and needs. 

View comment · Posted Jun 27, 2024 · Anastasia Kachanova

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Anastasia Kachanova commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Arpan,

 

In explore we need to be able to give permission to Team managers to manage Agent statuses, not only admins should be able to change them.

 

Thanks

View comment · Posted Jun 27, 2024 · Anastasia Kachanova

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Anastasia Kachanova commented,

Community comment Feedback - Ticketing system (Support)

Hi Dane,

 

Do you have any change in plans for this request? Post seems to be not marked as “Not planned” and is still open for comments. 

View comment · Posted Jun 27, 2024 · Anastasia Kachanova

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Anastasia Kachanova commented,

Community comment Feedback - Admin Center

Working with data protection laws in EU, it's never a good idea to mass export data. 

We as admins need to have flexibility inside system to do our work, from 1 page. 

Current set up of team members page is cumbersome and team members management is extremely time consuming. 

View comment · Posted Jun 27, 2024 · Anastasia Kachanova

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