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Anastasia Kachanova
Joined Oct 16, 2021
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Last activity Mar 20, 2025
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Latest activity by Anastasia Kachanova
Anastasia Kachanova commented,
Video is private and cannot be accessed.
View comment · Posted Feb 25, 2025 · Anastasia Kachanova
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Anastasia Kachanova commented,
Video is restricted and not accessible.
View comment · Posted Feb 25, 2025 · Anastasia Kachanova
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Anastasia Kachanova commented,
Shawna James could you please advise if there is any progress with this request? Are you still planning a release at end of Q4 2024?
View comment · Posted Oct 29, 2024 · Anastasia Kachanova
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Anastasia Kachanova commented,
Shawna James could you please advise if you have any update on this one?
View comment · Posted Oct 29, 2024 · Anastasia Kachanova
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Anastasia Kachanova commented,
@zendesk any updates on this one?
View comment · Posted Oct 29, 2024 · Anastasia Kachanova
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Anastasia Kachanova commented,
Hi Sean,
Exactly. This functionality is needed to troubleshoot and verify on agents tech issues sometimes.
Will be beneficial to have it available as part of native UI.
View comment · Posted Oct 01, 2024 · Anastasia Kachanova
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Anastasia Kachanova commented,
hi Zendesk,
I see we have an open ticket here awaiting our reply.
Please advise what is needed from us.
Adding PTMS Zendesk to CC.
Regards,
Anasta
View comment · Posted Jul 30, 2024 · Anastasia Kachanova
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Anastasia Kachanova commented,
Hi Sean,
Would we be able to test new feature without add-on?
View comment · Posted Jun 27, 2024 · Anastasia Kachanova
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Anastasia Kachanova commented,
In our case we already have long list of views for agents to use.
Feedback from the teams using new page is that they need it feature on the same place where it was located before and in general we aim to be more flexible and would love to have ability to customize Agent Home page according to our vision and needs.
View comment · Posted Jun 27, 2024 · Anastasia Kachanova
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Anastasia Kachanova commented,
Hi Arpan,
In explore we need to be able to give permission to Team managers to manage Agent statuses, not only admins should be able to change them.
Thanks
View comment · Posted Jun 27, 2024 · Anastasia Kachanova
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