Anastasia Kachanova

1. Community
2. Feedback - Ticketing System (Support)
3. Macros available in side conversations

+1

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• Anastasia Kachanova
• Created April 18, 2023 15:39
• 4 votes

1. Community
2. Zendesk Explore Beta - New Dashboard builder
3. Bookmark component for the new dashboard builder - Gathering interest

Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it? We use bookmarks daily across several different zendesk insta...

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• Anastasia Kachanova
• Created February 03, 2023 12:07
• 4 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Sometimes I have doubts that we are living in 2023... How you can imagine Customer Support software pretending to be "Champions of Customer Service" without basic reporting on what your employees a...

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• Anastasia Kachanova
• Created January 23, 2023 09:12
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

+1

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• Anastasia Kachanova
• Created September 05, 2022 13:34
• 4 votes

1. Community
2. Zendesk Suite Q&A
3. Help/App request: Article Feedback reporting from customers

Hi, Agree with Alex. This feature is something that we expect zendesk to offer. To use workarounds is not an optimal solution nowadays.  Thanks

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• Anastasia Kachanova
• Created July 07, 2022 09:21
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feedback: Zendesk & YouTube Integration Needed

Hi,   My company is interested in this integration as well. We prefer to use Zendesk and not 3rd party app for this kind of integration. In my opinion, to have this channel is a must.   Regards, An...

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• Anastasia Kachanova
• Created January 28, 2022 15:15
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. TikTok Integration

+1   we would like to see this integration available

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• Anastasia Kachanova
• Edited January 26, 2022 15:33
• 4 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Transitioning to the new Explore dashboard builder: Your questions answered

We recognize that bookmarks serve many important use cases. Bookmark is a vital use-case. We operate 10 zendesk instances with several different custom dashboards in each, these custom dashboards...

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• Anastasia Kachanova
• Created October 19, 2023 15:56
• 3 votes

1. Community
2. Zendesk Suite Q&A
3. Access to personal ticket Views as Admin

+1 Admin need see everything. Ideally admin should be the one who is giving permissions to access the view (even if this view is only for 1 person).  We cannot create group for each agent who nee...

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• Anastasia Kachanova
• Created August 01, 2023 12:19
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Text auto save in side conversations

+1

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• Anastasia Kachanova
• Created April 18, 2023 15:38
• 3 votes